FAQ

How long does it take to receive my order?

Painting/Preparation:
  • It typically takes us about 2 weeks to work on the handpainted pieces, and
  • prints/heart pillows take 2-3 business days before they are ready to ship.
Shipping time varies depending on your country. Below are a few examples:
  • North America: 3-7 business days. (We are located on the East Coast)
  • International: 5-8 business days
    Contact us prior to placing your order for a more accurate time based on your specific location. Also, if you are purchasing a time sensitive gift please let us know in advance and we may be able to expedite your order! 

    Are the paintings on canvas?

    Yes, the original paintings are done on a stretched canvas. (typ. 3/4" thick).

    Are the frames included?

    Frames shown are NOT included with any of our artwork. Majority of the artwork are done on 3/4" thick canvas and can be hang as-is without a frame.

    Can I frame the canvas paintings?

    Framing is only optional and not a must, as the canvas is wrapped around the wooden frame. Most clients actually prefer the authentic canvas look without the frame. But if you do decide to frame them they would most likely have to be custom framed. Some ready-made frames may happen to fit when glass is taken out. We recommend taking it to a professional framer to fix/staple it permanently.

    How should I hang the canvases?

    Canvases can be hung as is. They are very light weight and any 2 nails can easily hold them. (the wooden frame at the back will just sit on the nails). There is no need for a wire or hook. Adding a wire for such light weight pieces actually makes them lean forward sometimes, whereas letting them sit on 2 nails makes them flush with the wall.

    What do I do if the tutu gets wrinkled in shipping?

    The 3D artwork with fabric/tutu skirts tend to get wrinkled slightly in packaging. Once they are unpacked the tutus just bounce back up with room humidity! For extra puffiness they can be steamed very lightly by using a kitchen kettle (make sure not to steaming the painting directly). That's how we do it!

    Can I choose a different colour?

    Yes, you can choose from the drop down menu of each listing. If there is a very specific colour that you have in mind we recommend mailing us a paint chip to match. Please keep in mind that colours may look different on each monitor as they are all calibrated differently.

    Can I choose different hair and skin colour?

    Different hair and skin colour is definitely possible and included in the price of each listing.

    What other customizations do you offer?

    We can customize by adding names, different tutu/background colour, and different hair styles at an extra cost. Please see this page or contact us to inquire about the details.

    What is your refund policy?

    All sales are final, unless broken or damaged upon delivery.

    Can I exchange it with another piece?

    Exchanges are possible for non-customized pieces that are mailed back in original shape. Once the artwork is returned, it can be exchanged with another piece; provided the customer pays for shipping both ways.